We understand the disappointment students may be experiencing at the culmination of their education. As with so many industries, a combination of global supply chain constraints and record labor shortages has created downstream effects for us this graduation season, resulting in temporary delays in shipping our products. We will refund the full cost of regalia for those students who either did not receive their regalia or received incomplete or incorrect regalia for their commencement ceremonies. If you purchased your products directly through the college bookstore or another site on campus, your refund will be handled through the bookstore. If you purchased your regalia online through Herff Jones, you may submit your refund request here.
Please note, if you haven't received your cap and gown yet and it was scheduled to be shipped to your home, it will still be delivered to the address provided.
This website has been designed for college students, for more information on high school commencements, please contact your local sales representative. Your Herff Jones sales representative can be located at https://www.herffjones.com/find-a-rep/.
To request your collegiate regalia refund, you will need your CPA order number (EX: CPA1234-23456789) – and is shown as Internet Reference Number in your confirmation email, or as Order Number if you printed the confirmation page itself along with the last name included on your order.Collegiate Cap & Gown Refund Request